>Home >FAQ


Dog Training Solutions is a division of Lineport Ltd (NZ Owned & operated)

How long will my order take to deliver?

In stock items that are ordered are usually processed and sent within 24 hours. Our non rural customers should expect overnight delivery after receiving tracking information. Rural customers should expect 2-3 night delivery. In the event we are out of stock it may take up to 1-4 weeks for delivery. If delivery time is important, please contact us before purchasing to avoid disappointment as stock levels change often. All parcels are tracked via Courier post/NZ Couriers to help insure safe delivery of your items.

Please note, by accepting the terms of the trade upon checkout you understand the above conditions.

Privacy 

Your Privacy is very important to us. We will not disclose your information to any third party. All credit card details are processed through Fetch secure encryption.

My Item is DOA or I’ve only owned it for a short term and it’s broken. What do I do?

Please contact us right away for any returns or warranties. We offer a replacement for any DOA within 7 days of purchase and a 1 year manufactures warranty on all items. 

Ordering

Ordering can be made online via checkout or by phoning 0800446436 

Returns

Change of mind purchases are up to management’s discretion.  They will incur a restock fee of 15% of the total purchase price. Refunds are for the product only not shipping. Clearance items are final - No returns. They are still covered by 1 year warranty.

Returning an item

Most items are covered by a 1 year manufacturers warranty. If you have a faulty item within its warranty period, you must email us at sales@dogtrainingsolutions.co.nz outlining the issue, product, and purchase invoice number immediately. The item must be sent back to us WITHIN 7 DAYS from this email to: ATT: Lineport Ltd, 7/43 Devonport Road, Tauranga.3110. Please include all items such as chargers, The receipt, along with address if it differs from that on the receipt.If the above is not done we have the right to refuse service.We will send all items back to the manufacturer. Their decision is final.If it is found to be a manufacturer fault the item WILL be fixed or replaced. (DTS will absorb all costs)If however it is found to be a user error or fault, out of warranty, the item will NOT be replaced or refunded. 1 year Warranty does not apply to replaced items (they are only under warranty for the 1 year period of the original purchase item) The item will not be sent back as it is considered damaged and strict shipping laws will not allow it out of their country. By purchasing from Lineport Ltd you understand and agree to the above warranty terms

Do you ship internationally?

Yes we ship our products internationally. Australia customers have a flat fee of $30NZD which is available at checkout. For all other countries please contact us for a quote. Please note: all customs chargers are the buyer’s responsibility. Please check with your countries customs for tax and chargers on imported goods.

 All terms and conditions are subject to change at managements discretion.